business networking software

In the course of this chapter we frequently use the labels 'business continuity program' and 'business continuity plan.' A business continuity program comprises and formulates the business networking software
and long-term vision of a company in its effort to guarantee continuous and loss-free operation. The implementation of such a program usually takes place iteratively and, depending on size and complexity, extends over a longer period of time. This ensures that the implementation has a controlled effect on an existing IT operation and, as a result, its quality is constantly being improved. A business continuity program is therefore a strategic baseline against which actual operating decisions and plans can be orientated.

A business continuity plan, on the other hand, describes in detail which actions and tactics are to be executed during and after a crisis. This type of plan comprises the technologies, personnel and processes needed in order to resume IT operations as quickly as possible after an unplanned outage. This all happens on the basis of detailed, reliable and tested procedures. A business continuity plan also includes all the non-IT-related elements and functions that are necessary for restarting operations. Examples include operating facilities such as offices and call centre telephone systems.